Emergency Lines

Smell gas?

In the event of a gas emergency, call the National Gas Emergency Service on 0800 111 999

Power cut?

In the event of an electricity emergency, call the National Powercut Helpline on 105 or visit www.powercut105.com


Networks

For any enquiries about your gas network you can contact the Gas Transporter for your area:

Gas Transporters

Distribution Area Gas Transporter General Enquiries Operator Website Operator Address

Midlands

Cadent Gas Ltd

0345 835 1111

Cadent Gas

Cadent
Brick Kiln Street
Hinckley
Leicestershire
LE10 0NA

Scotland & South of England

Scotia Gas Networks Ltd

0800 912 1700

SGN

SGN
Customer Service
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ

Wales & South West England

Wales & West Utilities Ltd

0800 912 29 99

Wales & West Utilities

Wales & West Utilities Limited
Wales & West House
Spooner Close
Celtic Springs
Coedkernew
Newport
NP10 8FZ

North of England

Northern Gas Networks Ltd

0800 040 7766

Northern Gas Networks

Northern Gas Networks
1100 Century Way
Thorpe Business Park
Colton
Leeds
LS15 8TU

If you're unsure who to contact for your area call the Meter Point Administration Service on 0870 608 1524


Electricity Distribution Network Operators

In the event of an electricity emergency with your supply, please contact your local Distribution Network Operator. You can find out who the Distributor is for your site by taking the first two digits of the Mpan to match to the Distributor ID in the table below:

mpan regions

Dist.
ID

Dist. Network
Operator

Emergency Number

Operator
Website

Operator
Address

10

Eastern Power Networks PLC

0800 783
8838

UK Power
Networks Emergency Information

Customer Relations
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AA

11

Western Power Distribution (East Midlands)

0800 6783
105

Western Power

Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB

12

London Power Networks PLC

0800 028
0247

UK Power
Networks Emergency Information

Customer Relations
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AA

13

SP Manweb Plc

0845 272
2424

SP Energy Contact
Information

SP Energy Networks
Customer Service
PO Box 168
Prenton
CH26 9AY

14

Western Power Distribution
(West Midlands)

0800 6783
105

Western Power

Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB

15

Northern
Powergrid (Northeast)
Limited

0800 668
877

Northern Powergrid
Contact
Information

Northern Powergrid
Customer Relations
FREEPOST NEA 1047
Houghton le Spring
DH4 7BR

16

Electricity North
West Ltd

0800 195
4141

Electricity
North West

Electricity North West
Customer Relations
PO Box 4375
Manchester
M61 0ET

17

Scottish Hydro-Electric
Distribution Ltd

0800 300
999

Scottish and Southern
Contact Information

SSE Power Distribution
Fault Management Centre
2nd Floor
Inveralmond House
200 Dunkeld Road
Perth PH1 3AQ

18

SP Distribution Ltd

0845 272
7999

SP Energy
Contact Information

SP Energy Networks
Customer Service
PO Box 8729
Bellshill
ML4 3YD

19

South Eastern Power Networks PLC

0800 783
8866

UK Power Networks Emergency Information

Customer Relations
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AA

20

Southern
Electric Power
Distribution Plc

0800 072
7282

Scottish and Southern
Contact Information

SSE Power Distribution
Fault Management Centre
2nd Floor
Inveralmond House
200 Dunkeld Road
Perth PH1 3AQ

21

Western Power Distribution
(South Wales)

0800 6783
105

Western Power

Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB

22

Western Power Distribution (South West)

0800 6783
105

Western Power

Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB

23

Northern Powergrid (Yorkshire) plc

0800 375
675

Nothern Powergrid
Contact Information

Northern Powergrid
Customer Relations
FREEPOST NEA 1047
Houghton le Spring
DH4 7BR

24

Independent
Power Networks
Ltd

0800 171
2012

UK Power Networks Emergency
Information

Independent Power Networks
Ocean Park House
East Tyndall Street
Cardiff CF24 5GT

25

ESP Electricity Network
Company Ltd

0800 731
6945

ESP Electricity
Emergency
Information

ESP Electricity
Hazeldean
Station Road
Leatherhead
Surrey
KT22 7AA

26

Energetic
Electricity Ltd

0800 804
8688

Energetics UK Power
Failure Information

Energetics Electricity
International House
Stanley Boulevard
Hamilton Intl Technology Park
Glasgow
G72 0BN

27

The Electricity Network
Company Ltd

0800 032
6990

GTC Emergency
Information

GTC
Energy House
Woolpit Business Park
Bury St Edmunds
Suffolk
IP30 9UP