Due to the ongoing efforts to minimise the risk of COVID-19, we've taken the decision to suspend new sign-ups via our website for Business Energy customers to allow us to fully focus on supporting our existing customers. This means you will be unable to switch your energy to us right now. For more information, please call us on 01376 313 248.
We have been working very hard to continue our normal service to customers. We've mobilised our workforce who are still here for you - however, we recommend that you contact us here to keep our phone lines free for emergencies.
If you haven't already, register for My Utilita which allows you to manage your account quickly and easily online.
Provide us with up-to-date meter reads for your meters. This will ensure that we can accurately bill you for actual consumption rather than estimated consumption based off previous meter reads. You can provide your meter reads via email or with My Utilita – or tell us over the phone if you speak to us.
If you haven't already, speak to us about setting up a Variable Direct Debit. This means you will be paying for your actual energy consumption each month rather than a fixed amount – meaning if you’re using less, you’re paying less.
We understand that many small (and large) businesses across the country are facing unprecedented levels of uncertainty over the coming weeks and months ahead.
If you’re having difficulty paying your energy bill, then please contact us to discuss what help may be available. Contact us here or call us on 03330 156 662.
We are not currently installing smart meters for our business customers. This is so we can prioritise any domestic customers who may be vulnerable and most in need of an installation.
We will still carry out emergency meter exchanges if required.
All customers are asked if it is safe to enter the property. If you inform us that it’s not safe to do so, the job will be postponed until it is safe to reattend.
All measures have been taken to protect our customers and engineers.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
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