The Utilita Housing Portal makes managing Void properties easy. Switch properties, check supply statuses, and notify us of new tenant details — all in one convenient place.
Voids
Social Housing and Landlords
Our hassle-free switching and void service makes it simple to manage energy across your properties, keeping everything powered up and ready for new tenants with zero downtime.
Benefits for Landlords
Landlords
Managing energy for empty properties doesn’t have to be a hassle. Our Voids Energy Service is designed specifically for landlords and social housing providers, giving you an easy, efficient way to keep properties powered while ensuring a smooth handover to new tenants.
Hassle-free property management
No need to juggle multiple energy accounts. We provide a single point of contact for all void properties, making it easy to keep track of usage, billing, and transitions.
Seamless changeovers
When a property is reoccupied, we handle the switch seamlessly, ensuring new tenants have energy right from day one. Say goodbye to delays and interruptions.
No Standing Charges
Save on costs while your properties are vacant. With no standing charges for void periods, you can reduce expenses until tenants move in.
Dedicated support team
Our experts are always here to help with quick responses to any questions about your account, property handovers, or billing needs.
Hassle-free property management
No need to juggle multiple energy accounts. We provide a single point of contact for all void properties, making it easy to keep track of usage, billing, and transitions.
Seamless changeovers
When a property is reoccupied, we handle the switch seamlessly, ensuring new tenants have energy right from day one. Say goodbye to delays and interruptions.
Benefits for Tenants
Tenants
Instant energy access
New tenants can walk in and enjoy immediate access to power—no waiting around to set up utilities. This makes move-in smoother and stress-free for everyone.
Simple set-up for new accounts
We make it easy for tenants to switch the account into their name, with flexible energy plans and easy-to-understand billing.
Support for households
For social housing providers, our energy plans include access to support services to help tenants manage their energy costs responsibly.
Instant energy access
New tenants can walk in and enjoy immediate access to power—no waiting around to set up utilities. This makes move-in smoother and stress-free for everyone.
Simple set-up for new accounts
We make it easy for tenants to switch the account into their name, with flexible energy plans and easy-to-understand billing.
My Utilita
Energy on the go
Our award-winning My Utilita App lets your tenants top-up anytime, refer friends, apply for POWER UP assistance, access exclusive rewards with Utilita Extra, and so much more—all from their phone.
My Utilita
ECO Scheme
Get free energy efficiency upgrades
Did you know the Government’s ECO scheme could help make your property more energy efficient? It offers funding for improvements like insulation and heating upgrades, helping landlords and tenants save energy and cut costs.
Learn more
SUPPORT
Support when it matters most
We’re here to help tenants facing challenges with a range of supportive services, including the Priority Services Register, Warm Home Discount, and dedicated assistance from our Extra Care team.
Learn more
Easily manage your properties
The Utilita Housing Portal
We make setup simple: your Void Account Manager will upload your entire property list to the portal, giving you instant access to everything you need.
Once you’re set up, you can:
- Track the progress of each switch in real-time.
- Decide who gets automated reminder emails.
- Submit meter readings and new tenant details effortlessly.
- Access expert support from our account managers and dedicated support team.
Managing energy for your properties has never been easier!
Manage your properties in 3 simple steps
How does it work?
Step 1
Void Property
Let us know when a property becomes vacant, and we’ll get the ball rolling to switch the energy supply.
Step 2
Installation
We’ll install a smart meter and manage any existing meter debt, ensuring the property is ready for the next tenant.
Step 3
Move-In
When a new tenant moves in, just let us know—they’ll receive a welcome pack and be set up with their energy hassle-free.
Step 1
Void Property
Let us know when a property becomes vacant, and we’ll get the ball rolling to switch the energy supply.
Step 2
Installation
We’ll install a smart meter and manage any existing meter debt, ensuring the property is ready for the next tenant.
FAQs
No. Smart meters are installed in Pay As You Go mode by default which means you will no longer require paper bills.
With £15 Emergency Credit, there’s no need to worry about topping up during void periods. If you do need to add credit, it’s simple — top-up online without even visiting the property. Generate top-up codes and e-cards easily through the Housing Portal or directly on our website.
You can submit and track void property switches via the online Housing Portal.
Yes, this is essential information for both parties and can be input via the online Housing Portal.
No. We hope they’ll be happy with us and want to stay, but they can choose to leave if they wish.
Start your smart Voids service today
Simply fill in your details below, and a member of our Business Development Team will get in touch to guide you through the first steps of your smart Voids journey.
If you’d prefer to speak to someone on the phone, our friendly Business Customer Service Team are here to help. This number is reserved for Business Energy enquiries only.
Call us on 03330 156 662.