Help Centre

Smart Meters

Welcome to our business smart meter FAQs! Smart meters make managing your energy simple and efficient, and we’re here to answer your questions. From installation to troubleshooting and understanding your energy data, you’ll find all the information you need to make the most of your smart meter.

A smart meter uses the latest technology to put you in control of your energy usage and spend. They come with a portable screen called the Smart Display and are usually situated where your old meters were.

Smart meters, via the Smart Display, provide real-time updates of your energy usage and convert it into pounds and pence. By adjusting your behaviour to use less energy day-to-day based on feedback received from your smart meter’s Smart Display, you could save on your bill.

Contact our Business Customer Services Team on 03330 156 662 to discuss any smart meter options that may be available to you.

Booking your smart meter installation is easy! Just give us a call at 01376 313 248 or drop us an email at b2binstalls@utilita.co.uk — we’ll take care of the rest.

They are installed at no extra cost by our expert engineers.

Our expert engineer will have your smart meters up and running in about two hours. They’ll safely remove your old gas and electricity meters and replace them with your new smart meters — no fuss, no hassle.

Utilita Business Energy customers are required to have a smart meter installed in accordance with our terms and conditions.

Smart meters are one of the safest pieces of technology in your business. According to Public Health England (PHE), the exposure to low frequency emissions from smart meters is lower than that caused by appliances such as microwaves and TVs. Smart meters are also covered by EU and UK safety legislation, which means they have undergone rigorous testing.

All non-domestic customers and/or their nominated third parties can request up to 12-months of their historical smart meter data via two options.

There is no cost to access this data.